About the Consultant
The Experience That Keeps You From Getting Taken Advantage Of.
12 years on the shop floor and behind the service desk means I know exactly how the industry works — and where drivers get overcharged. Now I use that knowledge entirely on your behalf.
Career Timeline
A Decade and a Half on the Shop Floor
Built a technical foundation in automotive systems at one of Ohio's premier auto technology institutions. Coursework covered diagnostics, drivetrain, electrical systems, and service operations — laying the groundwork for a decade-long dealership career.
Spent 12 years diagnosing and repairing vehicles across multiple franchises, with the deepest expertise in Hyundai and Kia platforms. Completed all manufacturer-required certifications through computer-based learning and hands-on dealership training — covering everything from powertrain diagnostics to advanced electrical fault-finding. Known for accurate first-visit diagnosis that reduced repeat repair trips for customers.
Crossed from the shop floor to the service drive, bridging the gap between technical diagnosis and customer communication. Earned a 4.8-star rating on DealerRater — a reflection of a commitment to transparency, honest repair recommendations, and putting customers first. This advisor role is exactly what makes AJSS different: I know what happens on both sides of the counter.
After 12 years inside dealerships, I launched AJSS to give everyday drivers, small business owners, and fleet operators the inside advantage. No repair upsells. No commissions. Just honest, vendor-neutral guidance from someone who has lived every side of the automotive world.
Areas of Expertise
Where My Knowledge Runs Deepest
My primary specialty is the Korean side of the industry — particularly Hyundai and Kia — but I consult effectively on all major makes and models.
Credentials & Certifications
What Drives Me
One of the most meaningful moments of my career was when a manager pulled me aside to commend me on my ability to put customers above everything else — and for delivering accurate diagnoses that fixed vehicles right the first time, limiting repeat trips back to the dealership. That recognition confirmed what I already believed: the automotive industry does its best work when it's built around honesty, not upsells.
— AJSS Auto Consulting · Founding Principle
What This Means for You
- 🎯 You get a diagnosis and recommendation from someone who spent 12 years doing it for real — no guesswork, no upsells.
- 🤝 I've sat on both sides of the service counter. I know what service advisors say and what they mean.
- 💡 My job is to make sure your car gets fixed right the first time and you're not paying for repairs you don't need.
- 📞 Every consultation is tailored to your situation, your budget, and your vehicle — not a generic checklist.
Ready to Work with Someone Who Knows the Inside?
Book a session — $50 Quick Advice (one issue, phone or written response) or $125 Full Consultation (up to 60 min, phone or video). No pressure, no commissions.