Policies & Terms

Services & Scope

Ajss Auto Consulting LLC provides independent, vendor-neutral automotive advisory services. Our services include, but are not limited to:

• Vehicle purchase guidance (new and used)
• Repair evaluation and cost analysis
• Maintenance strategy planning
• Fleet oversight and cost-control consulting for operators running two to three vehicles
• Dealer and mechanic shop negotiation coaching
• Written follow-up summaries and recommendations after paid sessions

What We Do Not Provide

Our services do not constitute legal advice, mechanical inspection services, or insurance brokerage. We do not guarantee any specific outcome from a vehicle purchase or repair decision. A consultation is guidance — not a guarantee.

Consulting Relationship

By booking a session or enrolling in the Fleet Consulting Program, you enter into a consulting relationship with Ajss Auto Consulting LLC. This is an advisory relationship — not an employment, agency, or fiduciary relationship.

Client Responsibilities

• Provide accurate and complete information about your vehicle situation, budget, and goals
• Make final decisions on your own — our role is to inform, not to decide for you
• Bring any relevant documents (estimates, invoices, purchase paperwork) to your session when applicable

Session Format

Session format depends on the service selected. Quick Advice may be provided by phone consultation or written email response; Full Consultations are conducted by phone or video. In-person consultations for clients in the Cleveland, OH area are coming in the near future — check back or contact us to be notified.

Written Follow-Up

Every paid consultation includes a written follow-up delivered within 48 hours of the session. Quick Advice sessions receive a written recommendation; Full Consultations receive a written action plan. These summaries are for your personal reference and are not transferable.

Payment & Pricing

Standard Consultation Rates

• Quick Advice Session — $50. Review one estimate, document, or question. Delivered via phone consultation or written response. Includes a written recommendation and 48-hour follow-up. One specific issue per session.
• Full Consultation — $125. Up to 60 minutes by phone or video. Covers multiple issues. Includes a written action plan and 48-hour follow-up.

Fleet Program Rates

• Month 1 Onboarding — $600 (one-time). Covers full fleet intake, vehicle-by-vehicle assessment, a written maintenance plan, and a dedicated review call. Unlocks access to the Month 2+ ongoing rate.
• Month 2+ Ongoing Rate — $300/month. Billed via recurring Stripe subscription. Cancel anytime — no long-term contracts. Covers all 2–3 vehicles; no per-vehicle add-ons.
• Reboarding (within 3 months of 2-year lapse) — $400. For returning clients who lapsed within the last 3 months.
• Reboarding (beyond 3 months of 2-year lapse) — $600. For returning clients who have been inactive for more than 2 years and beyond the 3-month window.

Payment Timing

Payment is collected at the time of booking for standard consultations. Fleet Program Month 1 Onboarding is due at signup. Month 2+ is billed on a recurring monthly basis via Stripe. Access to the monthly fleet update form and advisory services is tied to an active subscription.

Refunds & Cancellations

Standard Consultations

• Cancellation 24+ hours before session: Full refund, no questions asked.
• Cancellation less than 24 hours before session: 50% refund.
• No-show (no contact, session missed): No refund. The session time is reserved and cannot be reallocated on short notice.
• Rescheduling: You may reschedule your session at no charge with at least 24 hours' notice. Rescheduling is available once per booking.

Fleet Program Payments

Fleet Program monthly payments are non-refundable once the consulting work for that month has begun. If you choose not to continue to the next month, simply do not make a payment — your account remains in good standing as long as you remain active within the 2-year window.

How to Request a Refund

This only applies to individual customers. Fleet refunds do not apply if work for the month of the payment has begun.

Contact us at info@ajssautoconsultingllc.com with your name, session date, and reason. Eligible refunds are processed within 5–7 business days to the original payment method.

Fleet Program Terms

Enrollment

The Fleet Consulting Program is designed for small business owners and operators managing two to three vehicles. Enrollment begins with Month 1 Onboarding ($600), which includes a full fleet intake, vehicle-by-vehicle assessment, a written maintenance plan, and a dedicated review call. After onboarding is complete, clients transition to a $300/month recurring subscription for ongoing advisory services.

Billing & Access

Month 2+ services are billed via a recurring Stripe subscription at $300/month. Your subscription must remain active to access the monthly fleet update form — the form used to submit vehicle status each month and receive your advisory reports. If a payment fails or a subscription is cancelled, form access is automatically suspended until the subscription is reinstated. Cancel anytime with no penalty; your account remains in good standing and is eligible for reboarding within the 2-year window.

Pay-as-you-go clients who have not enrolled in a recurring subscription must submit payment for each month prior to advisory work and report generation beginning. Access to the fleet update form and advisor review is granted once that month's payment has been confirmed.

Monthly Fleet Update Form

Each month, active clients submit vehicle details through our secure fleet update form. You'll report on each vehicle's current mileage, any warning lights, repairs completed, and new concerns. Your advisor reviews the submission and prepares a written, per-vehicle advisory report — typically delivered within a few business days of your submission.

Service Continuity

If services are discontinued for more than 24 months, AJSS may require a new onboarding assessment before resuming fleet advisory services. Clients who lapse within 3 months of their 2-year window may reboard at $400; those beyond the window reboard at the standard $600 onboarding rate.

What the Fleet Program Includes (Month 2+)

• Monthly advisory report for each vehicle (up to 3) — delivered after your monthly form submission
• Repair evaluation and vendor assessment based on your submitted quotes and concerns
• Maintenance scheduling and oversight based on current mileage and condition
• Advice on whether to repair, defer, or replace each vehicle
• Priority email access for urgent repair decisions during business hours
• Written recommendations on major decisions
• Year-end fleet performance summary

Privacy & Data

What We Collect

We collect only the information necessary to provide our consulting services:

• Contact information — name, email address, phone number (when provided)
• Vehicle information — make, model, year, mileage, and any repair or purchase details you share with us
• Fleet data — for Fleet Program clients, vehicle records, maintenance history, and payment history
• Session notes — written summaries and recommendations from your consultations
• Newsletter subscription — email address if you opt in to our monthly Market Watch newsletter

How We Use Your Information

• To deliver the consulting services you requested
• To send follow-up summaries and recommendations
• To manage your Fleet Program account and send account-status notifications
• To send our monthly newsletter (only if you subscribed)
• To respond to your inquiries

What We Do Not Do

• We do not sell your information to any third party
• We do not share your information with dealers, shops, or vendors — ever
• We do not use your data for advertising or remarketing purposes

Data Retention

We retain client records for as long as necessary to provide services and comply with applicable recordkeeping obligations. Fleet Program records are retained for the duration of your active account plus a reasonable period after lapse. You may request deletion of your data at any time by contacting us.

Newsletter Opt-Out

Every newsletter email includes an unsubscribe link. You can also request removal by emailing us directly. Opt-out requests are processed within 5 business days.

Security

Client data is stored securely and access is limited to authorized personnel only. We use industry-standard practices to protect your information, though no system is completely immune to breach. We will notify affected clients promptly in the event of a data incident.

Communications

Business Hours

• Monday – Friday: 3:30 PM – 6:00 PM (ET)
• Saturday: 9:00 AM – 4:00 PM (ET)
• Sunday: Closed

Responses to inquiries, session follow-ups, and fleet correspondence are handled during business hours. We aim to respond within one business day.

Holiday Closures

AJSS Auto Consulting LLC is closed on the following major holidays. Inquiries received on these dates will be addressed on the next available business day.

• New Year's Day — January 1
• Memorial Day — Last Monday in May
• Independence Day — July 4
• Labor Day — First Monday in September
• Thanksgiving Day — Fourth Thursday in November
• Christmas Eve — December 24
• Christmas Day — December 25
• New Year's Eve — December 31

Fleet Account Notifications

Fleet Program clients will receive automated email notifications at 22 months, 23 months, and 24 months of inactivity as a courtesy reminder that their account is approaching lapse. These emails are sent to the email address on file. If your email has changed, please contact us promptly to update your account.

Newsletter

Our monthly Market Watch newsletter covers used and new vehicle pricing trends, new model incentives, and dealer intelligence. It is sent once per month to subscribers who have opted in. You may unsubscribe at any time.

Disclaimer & Liability

Advisory Nature of Services

All consulting services provided by Ajss Auto Consulting LLC are advisory in nature. Our recommendations are based on the information you provide, general automotive knowledge, and current market conditions at the time of the session. We make no guarantees regarding the outcome of any vehicle purchase, repair decision, negotiation, or maintenance strategy.

Client Responsibility

You are ultimately responsible for all decisions regarding your vehicle(s). Our role is to equip you with the best available information and analysis — the final decision is always yours.

Professional Liability Insurance

Ajss Auto Consulting LLC carries Errors & Omissions (E&O) insurance. Our consulting services are covered under this policy, providing an additional layer of protection for our clients.

Limitation of Liability

Ajss Auto Consulting LLC shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or reliance on our recommendations. Our total liability to any client shall not exceed the amount paid for the specific service that gave rise to the claim.

Third-Party Services

We may reference or recommend third-party services (mechanics, inspection services, etc.) as part of our advice. These references are informational only. We do not guarantee the quality, pricing, or outcomes of any third-party service and accept no liability for their work.

Market Conditions

Automotive market conditions (pricing, inventory, incentives) change frequently. Information provided in consultations or newsletters reflects conditions at the time of publication or session and may not reflect subsequent changes. Always verify current pricing and availability independently.

Changes to These Policies

We may update these policies from time to time to reflect changes in our services, legal requirements, or best practices. The "Last updated" date at the top of this page indicates when the most recent revision was made.

For active Fleet Program clients, we will notify you by email of any material changes to the Fleet Program Terms (Section 5) at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated terms.

For all other policy changes, the updated policy is effective upon posting to this page. We encourage you to review this page periodically.

Stripe Payments & Returns

Payment Processing

All payments for Ajss Auto Consulting LLC services are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your full card number, CVV, or billing details on our systems — all payment data is handled entirely by Stripe.

Accepted Payment Methods

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Additional payment methods may be available through Stripe at the time of checkout.

Payment Security

Transactions are encrypted using TLS (Transport Layer Security). Stripe monitors transactions for fraud and complies with all applicable financial regulations. By completing a payment, you agree to Stripe's Privacy Policy and Terms of Service.

Receipts & Confirmations

Stripe automatically sends a payment receipt to the email address you provide at checkout. If you do not receive a receipt within a few minutes, check your spam folder. If it still does not arrive, email info@ajssautoconsultingllc.com and we will issue a receipt manually.

Returns & Chargebacks

Our refund policy (Section 4) governs all return requests. We ask that you contact us directly before initiating a chargeback with your card issuer — most issues can be resolved promptly by email. Chargebacks initiated without prior contact may result in suspension of future service eligibility while the dispute is under review.

Eligible refunds are returned to the original payment method via Stripe within 5–7 business days. Stripe's processing timeline may vary depending on your card issuer.

Failed or Declined Payments

Please verify your billing information and try again, or contact your card issuer. Ajss Auto Consulting LLC does not have visibility into the reason a card issuer declines a charge.

1. Fleet Clients: Fleet payments that are declined or failed must be fulfilled before any work will be performed. Services will be paused until payment is resolved in full.
2. Individual Clients: If an individual session payment has failed, it is the client's responsibility to arrange proper payment before consulting work can be performed.

Urgent Requests

What Qualifies as an Urgent Request

An urgent request is one where you need automotive guidance immediately — for example: you're at a dealership right now and need real-time advice before signing, you've received an estimate you believe is inflated and your vehicle is still at the shop, or you're facing an unexpected situation that can't wait for a scheduled session.

How to Reach Us

Step 1 — Book and pay for the Urgent Session first. The 🚨 Urgent tab on our Booking page has a dedicated red button. Pay securely via Stripe — $200 Urgent Session.

Step 2 — Our direct contact number is provided on the confirmation page after payment. Text us immediately with "URGENT" and a brief description of your situation. Do not sign or pay anything at the dealership or shop until you hear back from us.

Session Duration

There is no fixed session length for urgent consultations. A session could be as short as 15 minutes or up to 30 minutes — it entirely depends on your situation and what you need in the moment. If additional time or follow-up is needed beyond what the session covers, we will advise you on the best next course of action.

Important Limitations

Urgent sessions are advisory only — we are not a 24/7 emergency dispatch service. For mechanical emergencies involving safety (vehicle breakdown, accident, or hazard), contact roadside assistance or emergency services first. Our role is to provide expert automotive guidance, not emergency physical response.

If your situation cannot wait and we are outside available hours, we recommend asking your dealership or shop for a hold (e.g., a 24-hour extension) while you await our response. We monitor urgent messages as closely as possible.

Referral Partner Program

How the Program Works

Ajss Auto Consulting LLC operates a voluntary Referral Partner Program open to professionals and businesses who interact with clients that may benefit from independent automotive consulting. Partners refer clients to us — we handle all consulting services directly. There are no referral fees, no commissions, and no contracts. This is a goodwill program built on trust and mutual value.

What Partners Receive

There is no upfront cost to participate, and partners receive no financial compensation for referrals. Instead, partners benefit from being able to offer their clients access to expert, vendor-neutral automotive guidance — strengthening the partner's own professional reputation. We do not charge partners any fees, and partners are never required to purchase services to participate.

How Referrals Work

Partners simply introduce their clients to Ajss Auto Consulting LLC — by sharing our website, forwarding our Partner Kit, or mentioning our name. The referred client books a session normally through our site. After the session is completed, we send the referring partner a brief follow-up so they know their client was taken care of. No tracking codes, no special links, and no complex process required.

Partner Responsibilities and Conduct

Partners agree to represent Ajss Auto Consulting LLC honestly and professionally. Partners may not make guarantees about outcomes, misrepresent our services, or use deceptive practices to generate referrals. Partners are independent of Ajss Auto Consulting LLC — they are not employees, agents, or legal representatives of the company and may not act on our behalf in any capacity.

Partners must comply with all applicable laws regarding advertising and endorsement disclosures in their jurisdiction. We reserve the right to remove a partner from the program for conduct that violates these terms, damages our reputation, or harms our clients.

Ending a Partnership

Either party may discontinue participation in the Referral Partner Program at any time by notifying us via email at info@ajssautoconsultingllc.com. Because there are no financial obligations between parties, no formal termination process is required. Ajss Auto Consulting LLC reserves the right to remove a partner from the program immediately if their conduct violates these terms or reflects poorly on our business.

Contact Us

If you have questions about any of these policies, want to request a refund, update your account information, or need to reach us for any reason, use the information below.